TERMS & CONDITIONS
To all our important clients, please ensure that the terms and conditions on event styling and hiring are read and understood before a deposit is paid. Payment will indicate that you read, understood and agree to the terms and conditions.
For the purposes of the document the following titles will be defined.
Sweet Heavenly Events – Sweet Heavenly Events & Party Hire Pty Ltd ACN: 2261593066
Hirer – Person/s who signed the below document and are hired products from Sweet Heavenly Events for a fee
Items – All items hired by the client from the Hirer
Payment & Bond
a. To secure the booking date for event styling or items to be hired, the Hirer agrees to place a 50% deposit with Sweet Heavenly Events within 5 days of receiving their invoice. Please note – items will not be held without a deposit.
b. We ask that you carefully review your order once you have received your quote/invoice and ensure you are familiar with our T&Cs.
c. By placing a deposit these terms are deemed to be accepted by the Hirer.
d. Balance for prop hire and for event styling is due two weeks prior to event.
e. Sweet Heavenly Events accepts bank transfer, cash payments, and credit cards. Bank details can be found on quotations and invoices. All payments made by credit card will incur a 1% surcharge. Any other form of payment must be stated by the Hirer and accepted by Sweet Heavenly Events prior to the deposit being paid.
f. The bond is an option of a $250.00 cash bond or a copy of a credit card and must be taken before receiving the agreed hired items. (Debit cards will not be accepted)
g. All bonds will be held by Sweet Heavenly Events until the safe return or pickup of all items in the same condition as was hired out to the Hirer minus any reasonable wear and tear.
h. If bond was received by Sweet heavenly Events via digital means then the Hirer must allow a 3-business day turn around taking into consideration bank transfer time frames.
i. All cancellations need be given in writing. No verbal cancellations shall be accepted to minimise any misunderstandings.
j. Orders cancelled within 2 weeks of the event date will forfeit the total 100% to Sweet Heavenly Events.
k. Orders cancelled within 2-4 weeks prior to event will forfeit their 50% deposit.
l. All cancellations outside of this 4-week window prior to their event, will incur a $50 administration fee which will be deducted from the deposit paid.
m. All changes or removal of items from booking can only be made 4 weeks prior to the event unless approved by Sweet Heavenly Events. Additions can be made at any time subject to availability.
o. To secure the booking date for event styling or items to be hired from the showroom appointment, the Hirer agrees to place a 50% deposit with Sweet Heavenly Events within 2 days of receiving their invoice from their appointment. Please note – items will not be held without a deposit.
p. No refunds will be given for failure to attend appointments and not proceeding with an order.
q. Booking fee cannot be transferable between orders.
r. Once products have been received, the Hirer accepts all responsibilities and liabilities until they have been returned to Sweet Heavenly Events.
s. The Hirer is responsible in maintaining all appropriate policies of insurance, covering liability, property and casualty insurances in amounts necessary to fully protect Sweet Heavenly Events and their products against all claims, loss or damage.
t. Sweet Heavenly Events is not responsible for any injury that may occur to persons over the hire period or thereafter due to any products supplied by Sweet Heavenly Events whether through payment or otherwise.
Loss or Damages
u. All items supplied by Sweet Heavenly Events shall always be deemed owned by Sweet Heavenly Events.
v. All products are supplied to the Hirer on the bases of reasonable use within the advertised context.
w. Should any item/s become lost, stolen or damaged when in possession of the Hirer, the Hirer shall immediately notify Sweet Heavenly Events.
x. The Hirer agrees to pay for all products lost, destroyed, stolen, damaged or not returned to the Sweet Heavenly Events.
y. Replacement costs will be paid to Sweet Heavenly Events based on the current pricing and availability of the items on the market. Should no equivalent item be found by the Sweet Heavenly Events then the Hirer is to reimburse Sweet Heavenly Events the cost in cash or bank transfer at a cost set by Sweet Heavenly Events.
aa. All reimbursements shall be paid by the Hirer within 48hrs of the drop off of all items and maybe subject to late fee/extension fee if overdue.
Linen & Chairs
bb. We ask that you take care when using red wine, chewing gum, or candle wax and cigarettes on our linen and chairs as stains may incur a cleaning fee which will forfeit the Hirer’s bond payment.
cc. If there are any small imperfections Sweet Heavenly Events will advise the Hirer prior to booking.
dd. Our items are not to be left out in damaging weather and our items are not waterproof.
ee. Upon completion of hiring all items must be cleaned by the Hirer. NO food scraps or liquids are to be left on items.
ff. If items are returned unclean, a cleaning fee of min $40.00 will be charged and deducted from the bond or charged to the credit card left as security.
gg. Cutlery and charger plates are to be handwashed ONLY and dried directly after.
hh. Cake stands and dessert plates are NOT to be submerged in water and are to be wiped down with a clean cloth. DO NOT use any chemicals.
ii. All linen returned will be washed by Sweet Heavenly Events and does not need to be washed by the Hirer.
jj. If Sweet Heavenly Events is styling your event, we will take care of the cleaning of all items.
kk. All products are hired out on a 3-day hire basis – typically Friday to Monday.
ll. Hirer pick up and drop off is at Unit 5, 183 McCredie Road, Smithfield NSW 2164
Pick up Friday – 10am – 2pm
Drop off Monday – 10am -2pm
mm. If a public holiday should fall on a Monday the Hirer must return their hired items on Tuesday. If a public holiday should fall on a Friday, the Hirer is to pick up their hired items on Thursday.
nn. Should the Hirer fail to return the products within the allocated time frame a late fee/extension fee of $25.00 per day will be charged. This will be deducted from the bond or charged to the credit card details left as security.
oo. Mid-week hires incur a 25% surcharge on order total.
Delivery & Pickup
pp. Bump in is when the Hirer is ready to receive the items without delay.
qq. Bump out is when items are cleaned and packed up by the Hirer and items are ready to be picked up without delay. Any delays will incur an additional charge.
rr. Delivery is strictly a “DROP & GO” service at an easily accessible, ground level or in garage premises. Beyond these locations will incur an extra charge.
Extra charges may apply if:
You wish for your items to be taken beyond ground level of a building
Your event space is more than 20m from where our truck can park or pull up
If your items need to pass via stairs, elevators, escalators or a steep descent.
If you require a large quantity of items, a labour fee may be added to cover for staff time taken to load and unload the truck.
If you require a drop off or pick up outside the hours of 9am-5pm on Fridays and Mondays (e.g. weekends, midnight pick-ups and public holidays etc.)
ss. Sweet Heavenly Events’ Logistics team DO NOT setup and pack down. Set up and pack down is the responsibility of the Hirer
Prop Hire Rates
tt. All hire rates are ONLY for the hiring of products and not for any other services.
uu. The Hirer consents to Sweet Heavenly Events’ use of event photos for marketing purposes provided to Sweet Heavenly Events whether for profit or not.
Disclaimer – Terms & Conditions are subject to change at any time (SHE 2018)