FREQUENTLY ASKED QUESTIONS
Can I view your products?
Yes you can – in our showroom! Our showroom is open only on Wednesday’s and is via appointment only. Please call 9632 1222 to talk to our friendly staff and they can arrange an appointment for you.
How do I make a booking?
To secure a booking submit your order via the website.
Is there a minimum hire?
Yes $100.00 plus GST is our minimum hire with a minimum order for delivery is $200.00 plus gst .
Can i hire items for a week rather than just the 3 days?
Yes you can, the hire fee increases by 25% per week.
Do you require a deposit when placing an order?
Yes we do. When you make your initial booking for hire or event styling, you will be given 5 days to provide a 50% deposit. This will keep your booking secured in the case of further enquiries for your booking date.
Is there a bond payable?
Yes, there is a minimum $250 bond on hire items. Bonds are fully refundable on return of items in original condition minus fair wear and tear.
When do you require final payment?
Final payment for event styling is due 2 weeks prior to your event. Final payment for hire orders and items is due two weeks prior to, the day of pickup or delivery.
What payment options are available?
Bank Transfer, Eftpos & Credit Card Facilities( 1% surcharge) are welcome
Do you price match?
Yes we do. For us to be able to price match we require you to provide a quote or proof of advertised pricing from another registered business. The item/s we are price matching must be the same or very similar in appearance. This cannot be used in conjunction with an other discount or offer. we do not match delivery prices .
I need to change the date of my event or cancel my order. Can I?
We will certainly try to accommodate any date changes you require, if the new date you have selected is available. Please let us know as soon as possible of any date changes. Refunds of deposits in the event of cancellations are detailed in our terms.
When do I need to collect hire items from you?
The hire period is 3 days. Pick up from our warehouse Unit 5, 183 McCredie Road Smithfield on Fridays between 10am and 2pm and drop off the following Monday between 10am and 2pm.
Do you deliver?
Yes we can organise delivery at an additional cost (please contact our staff for a quote)
Do we clean everything before returning?
Yes we ask that you wipe down any food and liquid residue from our products.
Is there a late fee if the hire is not returned by the due date?
Yes, the late fee is calculated at $25.00 per day. It will be deducted from the bond paid.
Do you do Event Styling?
Yes we do event style contact us on 9632 1222 to organise a consultation with our team of stylists .