FREQUENTLY ASKED QUESTIONS
Can I view your products?
Yes you can - in our showroom! Our showroom is open only on Wednesday's and is via appointment only. Please call 9632 1222 to talk to our friendly staff and they can arrange an appointment for you.
Is there a consultation fee to attend your showroom ?
Yes there is. There is $50 plus GST consultation fee which will be deducted from your order if you proceed with an order on the day of your showroom appointment. Your appointment includes not only an exclusive tour of our showroom but also a 1hr session with an event stylist to discuss ideas and what your needs are for your event. Payment for the consulation is to be made via credit card over the phone - no cash will be accepted on the day of your showroom appointment. If you cancel the appointment you forfeit your consulation fee. Any questions please do not hesitate to contact one of our helpful staff on 9632 1222.
How do I make a booking?
Contact Sweet Heavenly Events on email@example.com or 02 9632 1222 to secure your booking, or submit your booking via the website.
Is there a minimum hire?
Yes $50.00 plus GST is our minimum hire
Can i hire items for a week rather than just the 3 days?
Yes you can, the hire fee increases by 25% per week.
Do you require a deposit when placing an order?
Yes we do. When you make your initial booking for hire or event styling, you will be given 5 days to provide a 50% deposit. This will keep your booking secured in the case of further enquiries for your booking date.
Is there a bond payable?
Yes, there is a minimum $250 bond on hire items. Bonds are fully refundable on return of items in original condition minus fair wear and tear.
When do you require final payment?
Final payment for event styling is due 2 weeks prior to your event. Final payment for hire orders and items is due two weeks prior to, the day of pickup or delivery.
What payment options are avaliable?
Bank Transfer, Eftpos & Credit Card Facilties( 1% surcharge) are welcome
Do you price match?
Yes we do. For us to be able to price match we require you to provide a quote or proof of advertised pricing from another registered business. The item/s we are price matching must be the same or very similar in appearance. This cannot be used in conjunction with an other discount or offer.
I need to change the date of my event or cancel my order. Can I?
We will certainly try to accommodate any date changes you require, if the new date you have selected is available. Please let us know as soon as possible of any date changes. Refunds of deposits in the event of cancellations are detailed in our terms.
When do I need to collect hire items from you?
The hire period is 3 days. Pick up from our warehouse Unit 5, 183 McCredie Road Smithfield on Fridays between 10am and 2pm and drop off the following Monday between 10am and 2pm.
Do you deliver?
Yes we can organise delivery at an additional cost (please contact our staff for a quote)
Do we clean everything before returning?
Yes we ask that you wipe down any food and liquid residue from our products.
Is there a late fee for if hire if it is not returned by the due date?
Yes, the late fee is calculated at $25.00 per day. It will be deducted from the bond paid.
Do you do Event Styling?
Yes we do style contact us on 9632 1222 to organise a consultation with our team of stylists .